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Head of Operations

  • Location:

    Salt Lake City

  • Sector:

    Operational

  • Job type:

    Permanent

  • Salary:

    US$185000 - US$215000 per annum

  • Contact:

    Gabriel Moore

  • Contact email:

    Gabriel.Moore@oliverjames.com

  • Job ref:

    JOB-032024-240665_1710189801

  • Published:

    etwa 16 Stunden her

  • Expiry date:

    2024-04-10

  • Startdate:

    ASAP

Head of Operations for Personal Lines insurance company
Reporting into C-suite, the Head of Operations will be responsible for Process Optimization x2 Contact centers (one on-shore, one off-shore).

The Head of Operations will be a key member of the leadership team, responsible for overseeing and optimizing the operation of our Customer Service Department. The role requires a strategic leader with a deep understanding of contact center management, strong operational acumen, and a track record of driving growth and efficiency within an insurance organization.

Successful Head of Operations will:

  • Lead the development and implementation of strategic plans, policies, and procedures to ensure the efficient and effective operation of the Customer Service Department.
  • Foster a culture of continuous improvement and operational excellence throughout the department.
  • Lead, mentor, and develop a high-performing team of professionals, including a director, team leads, and customer service advocates.

Successful Heads of Operation will:

  • In-depth knowledge of personal lines of insurance, including underwriting, risk management, and compliance.
  • Hands-on experience building positive culture in insurance contact centers.
  • Demonstrated ability to drive strategic initiatives and improve operational efficiency.
  • Proficiency in using technology and software relevant to the industry.

If you are interested in learning more, please apply now!

Key words: Operations, Personal Lines, Change, Process optimization, insurance,

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