Outside IR35 | 12-months | Remote
- Exciting opportunity to shape the future of the business
- Lead from the front to drive Leadership and Change initiatives
Client Details
- Leading Retail business that are on a significant change journey and are looking for a high calibre person to support a transforming digital agenda and diversifying product base.
Description
Reporting to the Change Director, you will be a key partner to the Leadership team. As Programme Manager you will be responsible for strategic leadership for the organisation's digital transformation journey.
Key responsibilities will include:
- Lead the strategy, planning, implementation and optimisation of click and collect activities that drive customer acquisition, retention, revenue and profit for the Group
- You will own the Key Performance Indicators across the customer collection strategy, with an emphasis on driving and converting demand around both planned and reactive seasonal events
- Work with the key stakeholders from Operations, Marketing, Property and Finance to support
- Design of the future stores - including layout, signage, display etc.
- Streamline group promotions to maximise profit and ensure cost-effectiveness
- Support stores directly to improve store processes, communication and engagement with customers and staff training design
Profile
- You have demonstrated experience in owning change projects from inception through to completion
- Ideally come from a Retail background having supported marketing campaigns, customer loyalty programmes, new product launch or operations change
- Exceptionally strong stakeholder management skills with a customer-first attitude
- You are numerically literate, with a passion for interpreting patterns in business data that drives decision-making
