A core transformative programme within the Bank that will re-engineer all of the Financial Planning, Billing and Settlement processes, ensuring they are able to provide the businesses with the transparency and insight into their charges.
* Work with business customers/ stakeholders, delivery teams and Business Support teams and other impacted parties to ensure that in-scope issues are investigated, understood, a route to resolution identified and prioritized.
* Develop and maintain plans for resolution of each in-scope item - including identification of resources and management of them. In most cases, the plans for all items will need to run concurrently.
* Provide regular updates to stakeholders on progress to plan, building confidence in delivery.
* Raise risks, issues, dependencies and assumptions.
* Engage Business leads and Service Delivery teams to provide clear direction on activities
* Support the review of documentation, Standard Operating Procedures (SOPs), training materials and communications if required.
* Responsible for ensuring outputs and deliverables are to the required quality to support a robust assurance review.
* Manage delivery to agreed milestones.