Title: IT Support Engineer (Healthcare)
Location: Altanta, GA (On-site)
Type: FTE, Direct Hire
Salary: $50,000-75k USD
**Only those who do not require any current or future sponsorship can be considered**
We are seeking an experienced IT Support Engineer to join our Healthcare client's team. As an IT Support Engineer, you will be responsible for providing technical support and assistance to end-users, troubleshooting issues with hardware and software, and ensuring all systems are functioning efficiently.
The ideal candidate will have Healthcare industry experience, with exposure to supporting Epic.
Key Responsibilities:
- Provide technical support to end-users, including suporting Epic
- Troubleshoot hardware and software issues, and provide solutions to resolve them
- Install, configure, and maintain computer hardware and software, including desktops, laptops, printers, and peripherals
- Monitor and maintain computer systems, including hardware, software, and network connectivity
- Create and maintain documentation on processes, procedures, and troubleshooting guides
- Perform user account management tasks in Active Directory, including creating and deleting user accounts, resetting passwords, and modifying permissions
- Collaborate with other IT teams and stakeholders to resolve issues and implement new solutions
- Participate in on-call rotations to provide after-hours support when needed
To be considered for the role please apply online or email an updated Resume to William Barclay at Oliver James - william.barclay@oliverjames.com
