Qualifications * Education/Certification Requirements: Bachelor's degree in information technology related field or business administration; Project Management Professional (PMP) or Project Management Institute Agile Certified Practitioner (PMI ACP) certification required * 8+ years of relevant work experience in a very fast-paced, dynamic environment * 3+ years of experience managing ServiceNow ITSM/Core platform implementations * Experience with leading teams and managing web applications * 3 years' experience defining and delivering systems' support strategy, including business analysis and requirements gathering abilities * Expertise with Agile Scrum methodology * Advanced skill in Microsoft Office Suites | Responsibilities * Will have full authority to act for the contractor on all contract matters relating to daily operation * Providing project management planning, guidance, oversight, control and technical guidance for ServiceNow solutions/improvements and accountability * Participating in the planning and delivery of a full range of deliverables * Coordinating the assembly of project teams, identifying appropriate resources needed, and developing schedules to ensure timely completion of projects * Individuals assigned to this task must be familiar with the systems scope and projects objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team * Communicating, formally and informally, with senior managers, functional area managers, and stakeholders regarding the status of specific projects * Providing functional management responsibilities for project team members * Providing performance feedback to functional managers in matrixes situations |
