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ServiceNow CMDB Manager

  • Location:

    Pittsburgh

  • Sector:

    Informationstechnologie

  • Job type:

    Permanent

  • Salary:

    Up to US$180000 per annum

  • Contact:

    Maxim Dorosevici

  • Contact email:

    Maxim.Dorosevici@oliverjames.com

  • Job ref:

    JOB-012023-191848_1673043054

  • Published:

    etwa ein Monat her

  • Expiry date:

    2023-02-05

Responsibilities:

  • Design CMDB solutions with a focus on the ITIL framework within the IT Operations Management, IT Asset Management, and IT Service Management modules.
  • Create new and manage existing ServiceNow ITOM properties and modules such as ITAM, Service Mapping, and Discovery.
  • Recommend new ServiceNow platform features/plugins to improve the user experience and process quality to educate new team members.
  • Create new and review existing processes to improve customer experience as well as the overall delivery of business outcomes to support IT Operations and Asset Management initiatives.

Qualifications:

  • Possess five or more years of experience in IT overall.
  • Comprehension of end-to-end procurement, request, allocation, and reclamation of process flows.
  • Previous experience in ServiceNow with discovery, Service Graph framework, service mapping, IT Asset management, and configuration management (CMDB.)
  • Possess three or more years of experience working as a ServiceNow CMDB Engineer/Administrator.
  • Technical knowledge of ITAM tools like ServiceNow, BMC, FlexNet, SCCM, MAP, and ILMT.
  • Experience working in a Lead role in at least one platform upgrade and familiarity with upgrade processes, risks/mitigation methods, and upgrade executions.
  • Proficiency in ServiceNow's Common Service Data Model (CSDM.)
  • Experience with several large-scale, enterprise CMDB implementations.
  • Hold an ITIL v3 certification, ServiceNow Admin Certification, ServiceNow Certified Implementation Specialist, or a ServiceNow Certified Application Developer.

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