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ServiceNow Business Analyst - ITSM

  • Location:

    North Carolina

  • Sector:


  • Job type:


  • Salary:

    US$60 - US$75 per hour

  • Contact:

    William Barclay

  • Contact email:

  • Job ref:


  • Published:

    24 Tage her

  • Duration:

    12 Months

  • Expiry date:


  • Startdate:


Title: ServiceNow Business Analyst - ITSM
Location: Charlotte, NC (Remote)
Type: Contract, 12 Months+
Pay Rate: $60-75/hr DOE

We are partnered with a leading Travel organization, who are seeking a talented Business Analyst specializing in ServiceNow ITSM.

This will be a heavily client facing role collaborating with a diverse set of partners across the enterprise.

Skills Needed:

  • 6+ years' experience as a Business Analyst
  • Demonstrated ServiceNow ITSM experience
  • Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements.
  • Experience with workflow design, data analysis, data visualization, and impact analysis.
  • Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available)
  • Define epics, user stories, acceptance criteria, facilitate story grooming/refinement sessions, and demo sprint deliverables.
  • Perform end to end Business Acceptance Testing and ensure the traceability of test cases.

To be considered for the role please apply online or email an updated Resume to William Barclay at Oliver James -

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