We are looking for an experienced Service Desk Technician individual to join a leading organization that is currently going through a large period of growth!
This reputable organization is focusing on a cloud-first strategy, so this will be a great opportunity to learn and progress your skills in Azure!
There is never a dull day in the fast-paced service desk environment, and you will be part of an expanding team delivering excellent customer service!
Core responsibilities:
- You will be delivery of 1st and 2nd line Support for all IT issues and queries
- Excellent customer services and first fixes
- Managing customer's expectations and users
- Carrying out desk side support and calls
- Resolving first-line IT issues and supporting end users, service users, and third-party suppliers
- Knowledge of Microsoft Office 365 and strong technical skills
- Strong communication and people skills
This organization doesn't silo their support environment and so you will get involved with everything, progressing your skills to ultimately support all the way up to 3rd line issues!
Due to a strong hands-on element to the role, this will be based on-site in the offices in London!!
For more information please email Rachel.leong@oliverjames.com
