FREELANCE Service desk & Onsite support - TRILINGUAL - FAST-PACED EVOLUTION
For my customer located in the Walloon Brabant I'm continually looking for
FREELANCE TRILINGUAL service desk and Onsite support engineer.
This consultancy company is a specialist in big scale rollout projects and other big, the advantage for you is to work in big end-customers IT environment (15-20K computers) and grow in skills in a wink of the eye wink of the eye.
The CEO of the company insists on the conviviality aspect of the job, so even as freelancer/contractor you are part of the family and Everyone know each other.
You will absolutely not be considered a number.
By the way, the company has +/- 100 IT employees and 70 freelance/contractors.
The management is easy to reach and your next certification can be paid by them if you don't invoice on that day.
The responsibilities (other jobs for 2/3rd Line are also available)
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
You profile
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products :
Wintel , Linux RedHat , Networking, O365, Azure.
Ability to diagnose and resolve basic technical issues
TRILINGUAL MADATORY ( FR/NL/ENG) + Excellent communication skills
Customer-oriented and cool-tempered : empathic, stress resistant, active listening, respect
BSc/BA in IT, Computer Science or relevant field
The offer
An IT local player specialised in big scale IT workplace project
Great environment to grow your skills on the next level and practice your languages skills
If this offer tempts you, do not hesitate to apply or to contact me for more information :
02 588 04 68 / maweja.mukuna@oliverjames.com
