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Senior Business Analyst

  • Location:

    Hong Kong

  • Sector:

    Transformation & Change Management

  • Job type:


  • Salary:


  • Contact:

    Ashton Hyde

  • Contact email:

  • Job ref:


  • Published:

    25 Tage her

  • Duration:

    12 months

  • Expiry date:


  • Startdate:


Leading MNC banking client looking for a Senior Business Analyst to join their dynamic team

Principal responsibilities

  • Responsible for the multi-channel customer experience delivered by cross-functional teams
  • Support and engage with cross-functional and market teams with no direct line responsibility for those individuals
  • Creating, designing wireframes, process flows, user personas, and journey maps
  • Using storyboarding, task analysis, and user research tasks to capture and develop user requirements
  • Engaging with relevant channel teams, technology teams, digital teams, legal, risk, and compliance teams to document design options and recommendations
  • Exploring data to find actionable insights and make product recommendations through funnels, cohort analyses, long term trends, user segmentation, and regression models
  • Identifying opportunities for straight-through approval or processing through data automation and workflow automation
  • Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria
  • Identify and document scenarios and user acceptance criteria and drive testing
  • Assist with change management activities to ensure the new journey is understood by staff


  • Bachelor degree in a related field or commensurate practical experience
  • Banking experience preferred, or at least from Financial Institutions
  • Previous experiences in a Business Analyst role
  • Agile methodology and ways of working experience
  • Exceptional interpersonal and influencing skills, including verbal and written communication skills
  • Adaptability and flexibility to respond quickly to changing priorities
  • Ability to build strong relationships with stakeholders based on a good understanding of their objectives and the services they require to meet those objectives.
  • Ability to think innovatively to find creative solutions, with a proactive approach to problem-solving.
  • Strong analytical skills and the ability to operate effectively with ambiguous and incomplete data.
  • Experience in developing business cases, business requirements, and impact assessments.
  • Experience in leading teams of Subject Matter Experts with a broad range of analytical skills.
  • Awareness of User-Centered Design methodology, sourcing of customer insight, and importance of customer testing
  • Awareness of the testing process and experience of performing testing
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Experience in process improvement and LEAN thinking methodologies
  • Cantonese speakers preferred

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