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Salesforce Technical Lead

  • Location:

    Hong Kong

  • Sector:

    Transformation & Change Management

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Grant Riley

  • Contact email:

    Grant.Riley@oliverjames.com

  • Job ref:

    JOB-042022-167656_1651127109

  • Published:

    20 Tage her

  • Expiry date:

    2022-05-28

  • Startdate:

    ASAP

  • Review existing resolution processes and recommend preventive maintenance activities
  • Lead Solution design for Break fixes and work on related Salesforce Configuration/Customization efforts based on capacity
  • Perform resolution for incidents, problem tickets and apply tactical and permanent fixes in CRM platform
  • Perform environment refreshes while ensuring they are done appropriately.
  • Responsible for Problem Management and validating change request and Estimation
  • Roster Preparation and assignment of the weekly tasks of the Support Team during the business hours and shift hours
  • Ticket triage and resolution plan assignment
  • Perform regression test prior to production releases
  • Creating regression test scripts
  • Sanity checks for regression test post deployment and Rollback if tests failed

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