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Salesforce Platform Manager

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    Chelise McEwan

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    etwa 2 Stunden her

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Salesforce Platform Manager - Responsibilities :

  • Manage user requests and queries on a daily basis as the primary point of contact
  • Employ industry-standard techniques to develop and uphold front-end Salesforce solutions
  • Participate in enhancing change and release procedures on an ongoing basis
  • Collaborate with project team members to explore possible solutions and assess their technical viability
  • Generate instructional materials such as support guides and how-to articles
  • Deliver online or video call training to users
  • Coordinate with the Programme Leader to establish an uncomplicated and adaptable environment that aligns with business requirements.

Salesforce Platform Manager - Requirements:

  • 3+ years' experience in a Salesforce Administration or Platform related role.
  • Salesforce Admin Certification & Sales Cloud Certification.
  • Proactively identify and implement platform enhancements in Sales cloud and Pardot
  • Implement best practice solutions in Sales cloud and Pardot to optimize sales processes and improve lead generation
  • Be available and responsive to Sales and Marketing team questions related to Sales cloud and Pardot
  • Build and maintain excellent relationships with stakeholders at all levels, including Sales, Marketing, and IT teams
  • Gather requirements from Sales and Marketing teams and propose technical solutions in Sales cloud and Pardot
  • Train Sales and Marketing teams on how to use Sales cloud and Pardot clouds effectively and create training materials as needed
  • Demonstrate understanding of Salesforce sharing and security concepts, including roles, profiles, permissions, OWD, and sharing rules, as well as Salesforce user management and security
  • Experience implementing Salesforce configuration changes in Sales cloud and Pardot, including Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.

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