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Salesforce Lead

  • Location:

    Hong Kong

  • Sector:

    Informationstechnologie

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Grant Riley

  • Contact email:

    Grant.Riley@oliverjames.com

  • Job ref:

    JOB-042022-167656_1652839713

  • Published:

    etwa 7 Stunden her

  • Expiry date:

    2022-06-17

  • Startdate:

    ASAP

Our client, a dominant American MNC providing IT services and consulting is growing rapidly throughout the APAC region. They are in need of a Salesforce lead. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don't fill all of the qualifications, you may still be considered depending on your level of experience.

  • Review existing resolution processes and recommend preventive maintenance activities
  • Lead Solution design for Break fixes and work on related Salesforce Configuration/Customization efforts based on capacity
  • Perform resolution for incidents, problem tickets and apply tactical and permanent fixes in CRM platform
  • Perform environment refreshes while ensuring they are done appropriately.
  • Responsible for Problem Management and validating change request and Estimation
  • Roster Preparation and assignment of the weekly tasks of the Support Team during the business hours and shift hours
  • Ticket triage and resolution plan assignment
  • Perform regression test prior to production releases
  • Creating regression test scripts
  • Sanity checks for regression test post deployment and Rollback if tests failed

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