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OJ Ability - Helping Talents with a Disability - Customer Care

  • Location:

    Hong Kong

  • Sector:

    Operational

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Loic Andre

  • Contact email:

    Loic.Andre@ojassociates.com

  • Job ref:

    JOB-112021-154662_1642041357

  • Published:

    4 Tage her

  • Expiry date:

    2022-02-12

Customer Care Officer - Banking

Permanent full-time role with excellent benefits

THE JOB

Customer Care Officer - Banking

Permanent full-time role with excellent benefits

Summary of role responsibilities:

Responsibilities

  • Handling inbound customer calls from Wealth customers
  • Providing high quality service to our customers and help resolve their queries at first contact where possible
  • Listening to our customers, understand their needs and offer relevant products, services and solutions
  • Achieving individual performance expectations and development
  • Maintaining appropriate operational risk control and compliance in all activities

Required Skills & Traits

  • Excellent customer-serving manner, communication, and problem-solving skills
  • Fluency in Cantonese, English, and Putonghua
  • A pass in five subjects including Mathematics and either Chinese or English in Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education or above



THE RECRUITMENT AGENCY

OJ Ability is a non-profit, fully licensed ๐ซ๐ž๐œ๐ซ๐ฎ๐ข๐ญ๐ฆ๐ž๐ง๐ญ ๐š๐ ๐ž๐ง๐œ๐ฒ that ๐Ÿ๐จ๐œ๐ฎ๐ฌ๐ž๐ฌ ๐ฌ๐จ๐ฅ๐ž๐ฅ๐ฒ ๐จ๐ง ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐  ๐ญ๐š๐ฅ๐ž๐ง๐ญ๐ฌ ๐ฅ๐ข๐ฏ๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐š ๐๐ข๐ฌ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ. We have multiple vacancies right now.

๐ˆ๐Ÿ ๐ฒ๐จ๐ฎ'๐ซ๐ž ๐ฅ๐ข๐ฏ๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐š ๐๐ข๐ฌ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐š๐ง๐ ๐ฅ๐จ๐จ๐ค๐ข๐ง๐  ๐Ÿ๐จ๐ซ ๐ฒ๐จ๐ฎ๐ซ ๐ง๐ž๐ฑ๐ญ ๐ฉ๐ซ๐จ๐Ÿ๐ž๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ฅ ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ, ๐ฉ๐ฅ๐ž๐š๐ฌ๐ž ๐ซ๐ž๐š๐œ๐ก ๐จ๐ฎ๐ญ ๐ญ๐จ ๐ฎ๐ฌ ๐ง๐จ๐ฐ. We'd love to show you what we can do.

OJ Ability is exclusively committed to supporting talents living with a disability. As such, our clients invite us to present (alongside other agencies who are not focused on disability inclusion) our talents' skill sets. Our clients are committed to an equal recruitment process and will make required accommodations for each individual.

Our clients are companies in Banking, Insurance, Commercial Real Estate, Culture, Hospitality, and more. These same clients are looking for all sorts of skill-sets including Technology, Compliance, Digital, Customer Services, Finance, Operations, Hospitality, and more.

Kindly note that our team will only be able to support individuals that are living with a disability. Should you be interested in our vacancies and not be living with a disability, we would be happy to refer you to our parent company, Oliver James, who would gladly support you.

๐Ž๐ฎ๐ซ ๐ฉ๐ซ๐จ๐ฆ๐ข๐ฌ๐ž ๐ญ๐จ ๐ฒ๐จ๐ฎ, ๐จ๐ฎ๐ซ ๐œ๐š๐ง๐๐ข๐๐š๐ญ๐ž๐ฌ...

We focus on your skills and aspirations (not your disability). When it comes to disclosing your disability, we only inform an employer of your disability if and when they confirm an interview (based on your skills and their business need). When we disclose your disability, we educate our client on the nature of your diagnosis and the required workplace/management adjustments (if any). Basically, we make sure that no one feels your disability would be an obstacle to you adding value with your skills.

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