A market leading player in the Insurance industry is recruiting for an IT Service Desk Analyst to provide support to their internal customers using their bespoke system.
The successful candidate will act as the first point of contact for a range of business users, respond to Service Desk incidents and investigate business application, hardware, software and networking problems.
Furthermore, they will participate in a range of infrastructure-related projects including installation of new desktops and servers; evaluation, testing and implementation of new applications and upgrades; application packaging using SCCM and migration activities.
The ideal candidate will have good technical background and hands-on experience of PC desktop, laptop, associated peripherals, networking and server technologies.
Alongside this, you must hold advanced experience of desktop software and associated tools, specifically Windows 10, Microsoft Office 365, Azure, Microsoft Endpoint Manager and Teams Admin.
The successful candidate must also be experienced in Service Management software, ServiceNow, and the competency to implement change, software control and configuration management procedures.