The IT Operations Manager's role is mainly to oversee the daily operations of the business technology practice to implement the right processes and practices across the organisation.
The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of business outputs
Ultimately, we'll trust you to help us remain compliant, efficient, and profitable during the course of business.
Responsibilities
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes, and best practices
- People Management & recruitment
- Formulate strategic and operational objectives
- Budgeting
- Vendor relationship management
- Customer relationship management
- Manage budgets and forecasts
Requirements
- Proven work experience as an Operations Manager working in an MSP, technology, or consultancy business
- Knowledge of process improvement effectiveness and operations management
- Experience budgeting and forecasting
- Familiarity with business and financial principles
- Excellent communication skills
- Leadership ability
- Outstanding organisational skills
- Degree in Business, Operations Management or related field
Experience Required
5+ years in a management role supporting senior stakeholders and running the operations of the business.
Tech savvy