Oliver James is working with a leading pet insurer that is looking to hire a Head of Pet Claims. This is a very exciting leadership vacancy where you will have the opportunity to build and grow a pet claims department from scratch, into a highly successful business unit. Along with leading managers and adjusting teams, you will drive technical and operational strategy, ensuring their short and long term success.
Responsibilities:
- Management of supervisory layer and multiple adjusting teams
- Drive technical strategy across all pet business lines
- Drive operational and customer experience strategy
- Head referral point for all complex/large loss cases
- Work closely with CEO and COO on business strategy
- Build and grow the pet claims department from scratch
Key Experience / Skills Required:
- Extensive leadership experience within pet claims (7+ years')
- Excellent technical knowledge within pet insurance - wellness / accident & illness
- Excellent strategical mindset, ability to drive change and grow the business
- Ability to give advice on large loss, highly complex claims if required
- Manage key business relationships - internal & external
- Strong interest in technology and innovation within insurance
This role would ideally be based from Ohio but we can consider remote candidates that are happy with frequent travel and stay-overs. This role offers an excellent base salary, bonus and senior leadership package.