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Customer Excellence Manager

  • Location:

    Reigate

  • Sector:

    Transformation & Change Management

  • Job type:

    Permanent

  • Salary:

    £500 - £575 per annum

  • Contact:

    Daniel Pillai

  • Contact email:

    daniel.pillai@oliverjames.com

  • Job ref:

    JOB-062024-251480_1719481111

  • Published:

    18 Tage her

  • Duration:

    6 months

  • Expiry date:

    2024-07-27

  • Startdate:

    ASAP

*** Customer Excellence Manager - Managing all areas of excellence - London Market/Life Insurance - Hybrid Working - Surrey based - 6-month Contract ***

A leading London Market/ Life Insurance business based in the UK are looking to hire a Customer Excellence Manager to manage all the areas of excellence such as complaints, quality Audit and technical/credit risk.

The ideal candidate will have worked as a Manager or Customer Excellence Manager who has previously worked heavily on improving areas of excellence and you will be overseeing and managing/leading quality auditing (QA) and working closely with the QA team. You will also have had previous experience working with complaints, technical and credit risk teams. Your role will be vital towards ensuring the highest standards are met.

Key Skills:

  • STRONG Customer Excellence Manager experience
  • Manager and customer excellence experience
  • Managed technical teams/employees
  • Understand people and process
  • Understand technology drivers
  • Insurance experience a bonus
  • Quality assurance (QA)
  • Customer complaints
  • Complaints management
  • Credit risk management
  • Supervise and develop teams.
  • STRONG Stakeholder management skills

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