Manage requests and resolve them within the agreed upon timeframe (SLA),
- Processing the return of cards (scan and resend),
- Enrichment of our database, updating of customer files,
- Processing of investigation requests related to our electronic products (Belgian)
- Actively participate in the launch of the digital Ticket Restaurant in the GD
Luxembourg by providing a rigorous follow-up of customer/sales/first line requests
- Handles customer complaints (level 2)
- Transmits "Product" information
- Proactively and qualitatively analyze and process all customer/first line/sales requests
(investigations, orders...), through his mastery of our internal procedures, his
internal procedures, knowledge of our products and management tools.
- Consolidates the relationship of trust with the customer and builds loyalty to our company through his/her
initiatives and his ability to propose appropriate solutions
- Collaborates in the achievement of the different objectives
- Participates in the improvement of the quality and efficiency of Customer Care (organization,
processes, tools, interdepartmental collaboration, etc.)
- Participates in the analysis of the causes of non-quality, proposes to his/her manager any action for
and participates in their implementation.
- Contacts customers by telephone if necessary
- Demonstrates a collegial spirit within the department and the company
- You have a bachelor's degree (professional or university)
- You have already acquired a first proven experience in an after sales/support department,
- You are trilingual (NL/FR/EN). You have a perfect command of the written word,
- You are administratively versatile and have a good knowledge of MS
- You are able to provide accurate and neat work.
- You are very rigorous and have a strong capacity of adaptability,
- You are able to work independently,
- You must have a certain computer dexterity.
- You have a very good relational contact and a good listening,
- You have a commercial spirit,
- You have a sense of initiative and quality of service,
- You are able to work under pressure,
- You have an analytical capacity,
- You are dynamic,
- You have a good team spirit.